Privacy Policy

Your privacy and data protection are extremely important to us. This policy explains how we collect, use, and safeguard your information.

Effective Date: 15/10/2025

Only Thing Health & Wellness LLP

We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.

Introduction

Welcome to Only Thing Health & Wellness LLP

We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.

This Privacy Policy explains how we handle your data when you visit our website, create an account, make purchases, subscribe to our wellness programs, or use our digital health services.

By using our website, you agree to the practices described here.

Information We Collect

We collect information to deliver personalized, intelligent wellness experiences and seamless e-commerce services.

a. Personal Information

Name, email address, contact number
Billing and shipping address
Age, gender, and preferences (if voluntarily shared)
Payment details

b. Account Information

Username and password (encrypted)
Order history, saved products, subscription preferences
Communication preferences

c. Wellness & Health Information (optional and consent-based)

Data related to your wellness goals, routines, or questionnaire results
Inputs shared through wellness consultations or intelligent analysis tools

d. Technical & Device Data

IP address, browser type, device information
Cookies, pixel tags, and analytics data

How We Use Your Data

We use your information responsibly to provide smarter, more relevant experiences:

To process orders, payments, and deliveries
To personalize product recommendations and wellness solutions
To manage user accounts, loyalty programs, and subscriptions
To communicate offers, insights, and updates
To enhance website performance, marketing, and product innovation
To conduct research, analytics, and AI-driven personalization
To comply with legal or regulatory obligations

Intelligent Personalization & AI Insights

As part of our "Intelligent Wellness" ecosystem, we may use anonymized data and AI analytics to:

Understand usage patterns and preferences
Recommend personalized skincare or supplement plans
Improve our predictive and adaptive product development

All such data is handled in compliance with India's Digital Personal Data Protection Act, 2023, ensuring user consent, transparency, and privacy-by-design.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login information
Track website usage for analytics and performance
Show relevant ads and offers across platforms

You can manage or disable cookies via your browser settings. However, disabling them may affect your shopping experience.

Data Protection & Security

We follow strict industry standards to secure your data, including:

SSL encryption and secure HTTPS protocol
Restricted access to authorized personnel only
Secure cloud storage and periodic vulnerability audits

While we strive to ensure full protection, no online platform is completely risk-free. You use our services at your discretion.

Data Retention

We retain personal data only as long as necessary for transactions, legal obligations, or service continuity.

You can request data deletion by contacting us (see Section 11).

Sharing of Information

We never sell your personal data.

We may share information only with:

Trusted service partners (payment gateways, courier partners, IT providers, analytics) under strict confidentiality
Regulatory authorities if required by law
Business partners or successors in case of merger, acquisition, or restructuring, with due notice to users