Privacy Policy
Effective Date: 15/10/2025
Only Thing Health & Wellness LLP
1. Introduction
Welcome to Only Thing Health & Wellness LLP. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information.
This Privacy Policy explains how we handle your data when you visit our website, create an account, make purchases, subscribe to our wellness programs, or use our digital health services.
By using our website, you agree to the practices described here.
2. Information We Collect
We collect information to deliver personalized, intelligent wellness experiences and seamless e-commerce services.
a. Personal Information
- Name, email address, contact number
- Billing and shipping address
- Age, gender, and preferences (if voluntarily shared)
- Payment details
b. Account Information
- Username and password (encrypted)
- Order history, saved products, subscription preferences
- Communication preferences
c. Wellness & Health Information (optional and consent-based)
- Data related to your wellness goals, routines, or questionnaire results
- Inputs shared through wellness consultations or intelligent analysis tools
d. Technical & Device Data
- IP address, browser type, device information
- Cookies, pixel tags, and analytics data
3. How We Use Your Data
We use your information responsibly to provide smarter, more relevant experiences:
- To process orders, payments, and deliveries
- To personalize product recommendations and wellness solutions
- To manage user accounts, loyalty programs, and subscriptions
- To communicate offers, insights, and updates
- To enhance website performance, marketing, and product innovation
- To conduct research, analytics, and AI-driven personalization
- To comply with legal or regulatory obligations
4. Intelligent Personalization & AI Insights
As part of our "Intelligent Wellness" ecosystem, we may use anonymized data and AI analytics to:
- Understand usage patterns and preferences
- Recommend personalized skincare or supplement plans
- Improve our predictive and adaptive product development
All such data is handled in compliance with India's Digital Personal Data Protection Act, 2023, ensuring user consent, transparency, and privacy-by-design.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login information
- Track website usage for analytics and performance
- Show relevant ads and offers across platforms
You can manage or disable cookies via your browser settings. However, disabling them may affect your shopping experience.
6. Data Protection & Security
We follow strict industry standards to secure your data, including:
- SSL encryption and secure HTTPS protocol
- Restricted access to authorized personnel only
- Secure cloud storage and periodic vulnerability audits
While we strive to ensure full protection, no online platform is completely risk-free. You use our services at your discretion.
7. Data Retention
We retain personal data only as long as necessary for transactions, legal obligations, or service continuity. You can request data deletion by contacting us (see Section 11).
8. Sharing of Information
We never sell your personal data.
We may share information only with:
- Trusted service partners (payment gateways, courier partners, IT providers, analytics) under strict confidentiality
- Regulatory authorities if required by law
- Business partners or successors in case of merger, acquisition, or restructuring, with due notice to users
9. Your Rights & Choices
You have full control over your data. You can:
- Access, update, or delete your information
- Withdraw consent for processing
- Opt out of marketing communications
- Request details about how your data is used
To exercise these rights, email us at info@only-thing.com
10. Children's Privacy
Our products and website are intended for users 18 years and older. We do not knowingly collect personal information from minors.
11. Contact Us
For privacy-related concerns or data requests, please contact:
Only Thing Health & Wellness LLP
Email: info@only-thing.com
12. Policy Updates
We may update this Privacy Policy periodically to reflect new regulations, technologies, or service offerings.
Updated versions will be posted on this page with a revised "Effective Date."