Shipping Information

We want your Only Thing products to reach you quickly and safely. Here's everything you need to know about our shipping options and policies.

Shipping Options

Standard Shipping (Free on orders over ₹1,500)

Delivery Time: 5-7 business days
Cost: ₹99 for orders under ₹1,500
Available: Pan-India

Express Shipping

Delivery Time: 2-3 business days
Cost: ₹199
Available: Major cities

Same-Day Delivery

Delivery Time: Within 24 hours
Cost: ₹299
Available: Select metro areas (Delhi NCR, Mumbai, Bangalore, Hyderabad)
Order before 2 PM for same-day delivery

Processing Time

Orders are typically processed and shipped within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

Order Tracking

Track your order status in real-time:

Check your email for shipping confirmation and tracking number
Visit our Order Tracking page and enter your order number
Log into your account to view all order history

International Shipping

We currently ship within India only. International shipping will be available soon.

Packaging

All products are carefully packaged to ensure they arrive in perfect condition:

Eco-friendly, recyclable packaging materials
Temperature-controlled shipping for sensitive formulations
Protective cushioning to prevent damage
Discreet packaging with no external branding

Delivery Issues

If you experience any issues with your delivery:

Delayed Delivery: Contact us if your order hasn't arrived within the estimated timeframe
Damaged Package: Take photos and contact us immediately
Missing Items: We'll resolve this within 24 hours
Wrong Address: Contact us immediately to redirect your package

Carbon-Neutral Shipping

We offset 100% of shipping emissions through verified carbon credit programs, making every delivery carbon-neutral at no extra cost to you.

Contact

For shipping questions or concerns, contact our customer service team at shipping@onlything.com or call 1800-XXX-XXXX (Mon-Fri, 9 AM - 6 PM IST).