Only Thing

Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free return and refund process.

90-Day Satisfaction Guarantee

We stand behind the quality and efficacy of our products. If you're not satisfied with your results after 90 days of consistent use, we'll refund your purchase in full.

Return Window

  • Unused Products: 30 days from delivery date
  • Opened/Used Products: 90 days from delivery date (Satisfaction Guarantee)
  • Damaged/Defective Products: 14 days from delivery date

How to Initiate a Return

  1. Contact our customer service team via email or phone
  2. Provide your order number and reason for return
  3. Receive return authorization and shipping label
  4. Pack the product securely and ship it back
  5. Receive refund within 5-7 business days of return receipt

Return Conditions

For a successful return:

  • Product must be in original packaging (for unused returns)
  • At least 50% of product remaining (for satisfaction guarantee returns)
  • Proof of purchase required
  • Return shipping is free for defective/damaged items
  • Customer pays return shipping for other returns

Refund Process

Once we receive and inspect your return:

  • Refund processed within 2 business days
  • Amount credited to original payment method
  • Email confirmation sent
  • Bank processing may take 5-7 additional days

Exchanges

If you'd like to exchange a product for a different item:

  • Exchanges processed as return + new order
  • No additional shipping charges for defective exchanges
  • Contact us to arrange the exchange

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Gift cards
  • Sale items marked as final sale
  • Products purchased from unauthorized retailers

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 14 days of delivery
  • Provide photos of the damaged product and packaging
  • We'll send a replacement immediately
  • Free return shipping provided

Questions?

Our customer service team is here to help with any return or refund questions. Contact us at returns@onlything.com or call 1800-XXX-XXXX (Mon-Fri, 9 AM - 6 PM IST).